Sentiero Tech LLP provides digital and professional services only. Due to the nature of these services, refunds and cancellations are governed as follows.

1. No Shipping or Physical Returns

We do not sell physical products. Shipping and physical returns are not applicable.

2. Refund Policy

Refunds are not guaranteed and are issued solely at the discretion of Sentiero Tech LLP, except in the following cases:

Duplicate payment

Excess payment

Verified technical error during payment processing

3. Non-Refundable Cases

Refunds will not be issued if:

Work has already commenced

Any milestone has been completed

Delay or non-delivery is caused due to client-side dependencies

The client changes their mind after project initiation

Services have been delivered as per the agreed scope

4. Partial Refunds

For milestone-based projects:

Completed milestones are strictly non-refundable

Refunds for pending milestones, if any, are subject to management approval

5. Refund Processing Time

Approved refunds will be processed within 7–10 business days

Refunds will be credited to the original payment method via Razorpay

6. Chargebacks & Disputes

Customers are encouraged to contact Sentiero Tech LLP before raising any chargeback or payment dispute. Unauthorized chargebacks may result in suspension of services.

7. Final Decision

All decisions regarding refunds and cancellations made by Sentiero Tech LLP shall be final and binding.

📧 Refund requests: help@sentierotech.com